Questions
Is this a guarantee?
No. Never Miss a Customer is a name for the goal, not a guarantee. The receptionist answers within its plan limits and can put urgent calls through to your team, and the lead agent replies to the enquiries it receives. Calls that fall outside your plan limits or your connected tools are not covered.
What kinds of business is this for?
Any business that takes calls, bookings or enquiries and cannot always answer them in the moment. The receptionist is trained on your own services, prices, hours and policies, so it fits how you work rather than a template.
Do you text my customers?
No. We do not text customers, and there is no texting in this system. Follow-up goes by email, and the receptionist answers calls and website chat.
Are calls recorded?
The receptionist tells every caller it is an AI. Recording is a setting we agree with you at setup, and whenever it is on, callers hear that the call may be recorded.
What does the lead agent work on?
Enquiries that come in through your website lead form, which we provide as an embeddable form. It replies in seconds, asks follow-up questions, and follows up by email until the person books, buys or says no. Quotes and proposals are drafted for your approval.
What does it cost?
Starter is $147/month plus $297 setup, with both parts included and lower limits. Core is $297/month plus $497 setup, with higher limits. Plans have a 3-month minimum, then run month-to-month with 30 days' notice to cancel. AI plans have a 30-day refund of the first month's plan fee. Full detail is in the pricing grid and the terms.
Do I need a new website?
No, the system works with your current site and tools. We provide the chat and the lead form that go on it.