Questions
Is this a template, or built for my business?
Built for your business. We map how your calls, leads or paperwork flow today, train the system on your own services, prices and documents, connect it to the tools you already use, and test it with you before it goes live.
Does Never Miss a Customer mean no call is ever missed?
No. It is the name of the goal, not a promise. The receptionist answers within its plan limits and hands urgent calls to your team, and the lead agent replies to enquiries it receives. Calls that fall outside your plan limits or your connected tools are not covered.
Do you text my customers?
No. We do not text customers. Follow-up goes by email, and the receptionist answers calls and website chat.
Will you send payment reminders in my name?
No. We do not send payment reminders to your customers. Get Paid Faster reads your invoices and keeps your list in a sheet. Anything that leaves your business needs your approval.
Can you promise I will be recommended by Google or ChatGPT?
No. Nobody can. We fix what makes your site hard to read and measure how it appears, and we report what we see.
Is Get Recommended in a plan?
Not at the moment. Start with the free audit. The monthly monitoring report is the SEO Monitoring + Monthly Report add-on at $99/month, priced separately from Starter, Core and Growth.
Where did the Knowledge Assistant go?
It is now an included feature. It comes with Core and Growth, and you can still add it on its own at $99/month.
What does the monthly fee cover?
Hosting, the AI and phone usage within your plan, monitoring, fixes, and ongoing improvements as your business changes. There are no separate AI bills.
Can I own it instead of paying monthly?
Yes, as a Custom build. We build the system in your own accounts for a one-time 3× the Custom setup price. You then pay your own AI, phone and hosting providers directly, and can add a support plan for $297/month.
Will it ever say or send something I didn't approve?
You decide the rules. The systems work from your own information, hand off to a person when they're unsure, and anything sensitive, such as quotes, refunds or outbound messages, can require your approval before it's sent.
Do I need a new website?
No, the systems work with your current site and tools. If we build your website too, the Knowledge & Chat Assistant setup is free. You can add a website in the pricing grid.
Is there a contract?
Plans have a 3-month minimum from launch, then run month-to-month with 30 days' notice to cancel. Prepay a year and get 2 months free.
How do I see it working first?
Chat with the assistant on this site, and use the text demo in the Never Miss a Customer section: enter your website and it builds a receptionist trained on your own public pages. The demo covers the receptionist only. Get Recommended starts with the free audit, which you can run now.